
- Laugh or Cry
I had been providing integrated and holistic management consulting solutions for many years. After nearly 15 years of research and of which 8 years of practises, my team had invented Achievement Management System (AMS), a proprietary methodology, leading all actions moving in the direction of the organization’s desire to achieve goal congruence. This unique approach helps many of my clients operating very successful businesses. Such results had been the main booster for me to work harder in providing even better solutions. Why is the solutions unique? You may look at the Youtube link in the “About” page to watch the solutions uniqueness.
This approach, however, demands lots of mental exercise and appropriate decision making, prove to be challenging to many CEOs and entrepreneurs. Many potential clients and new clients normally cannot buy in such idea. This is funny, why people reject good things and accept bad things? It just like the doctor give a very sick person a pungent and awful taste medicine, you know it is good for you but you don’t wish to take it. I had concluded that the resistances are due to:
- Ignorance – very common, especially for the new CEO, inexperience entrepreneurs and low educated bosses. Sometimes my solutions are used to compare with other different vendors line by line totally ignore the importance of integration and the sequence to deploying strategies.
- Different agenda – the decision maker may have some personal goals
- Ego and complacence – the decision maker do not wish to make much changes and may thought that he knew the business better
- Heuristic bias – another common observation: a) cheap means good; b) vendors/ consultants are maximum their money (sometimes I provided valuable advises with good intention to the clients without any monetary return from my side, but the client think otherwise)
Should I Cry or Laugh? The feeling is mixed! Illustrate two cases:
A. Seeking bank loan
About 10 years back, I was approached by a Real Estate Agency to seek bank loan simply because lack of money to finance expenses. A quick review showed that his company is eligible and high chance for the loan to approve. I also conducted a top level holistic review of my client’s business while continue talking to him. There, I highlighted that he should focus on improving sale processes and redesign sales strategies to recruit more sales agents rather than getting bank loan to finance expenses and doing costs cutting, business contraction was not a good strategy then. I was confident to make him a successful business.
My client became very unhappy and stated he only interested to get the bank loan and that if I cannot help him, than no need to talk further. As I would like to close the deal, the loan was secured, and received my client’s appreciation and gratitude.
Less than 3 years after the loan secured, my client went bankrupt and he told me he regretted not to listen to me that time. Until now, we still meet up occasionally for a drink and he still remains bankrupt status. I feel very sorry to him and strongly felt that I am also partly responsible to contribute to his current status by securing loan for him.
B. Expansion Strategy
5 years back, my client decided to expand his business and I was introduced to him by a friend of ours. It is a golden period as the construction industry was rather good and the banks are very supporting to us. Few keys growth directions had been identified: a) Increase project size per project; b) double targeted sales amount; c) redesign job scopes and groom managers; d) upgrade IT applications; e) setup Project Management Office; f) implement management system (management approach, performance evaluation, planning, decision making); g) upgrade design department capabilities.
I developed a 3 years growth program to incorporate the above and identify all relevant personnel to involve and appoint project-in-charge for each project assigned in this program. Everything seemed to progress very well, until we recruited a senior project manager to take up construction projects assigned to him. This senior project manager did not follow the office instructions and deliberately made decisions recklessly. After 15 days of recruiting him, through observation and performance reviewing, I proposed to remove him but this was rejected by my client (the managing director). The reason was that managing director although he knew the senior project manager was not performing and disregards of company’s regulations, but he wish to test how far such issue can go and he can afford the losses. I was so surprised and explained to the managing director that it is very critical to remove the senior project manager, the impact was not just the salary of the senior project manager, but also the project(s) and the rest of the employees. The managing director decided to do the “testing” and insisted I not to intervene … anywhere within 3 months here are the impact:
- losses from the projects, nearly half a million
- the growth program needed to put on hold so that all energy can focus on the catching up delayed construction projects
- cash flow become very sensitive
- 50% of the staff strengths resigned
- three hundreds thousands value of variant orders cannot be claimed
The managing director came to me with the above and asked me what to do. How should I react? Cry or Laugh? New business for me!
Within 1 week times I proposed and subsequently executed the following:
- ease cash flow by negotiating with banks and get some private fund and “interim” measure
- setup a “rescue team” led by the managing director to catch up delayed construction projects
- recruit and train new team
- enhance the internal controls
- enforce rules for project management
The entire growth program had been held back and it was resumed after 1 year later and we are making great progress with good profits. I suppose the lesson was an expensive one, however if we look from another side, it may good in the sense that, the managing director is now a more well thought person. By the way, I did not ask for any payment for the “saving” of the company, but the company did pay me a nice bonus subsequently.
Hope you enjoy the reading.